Returns Procedure

  • Made to measure products cannot be returned for a refund unless the product is faulty or is not as described. We require you to notify us within 5 working days of receiving of the product and inform us of the fault. We have a dedicated and experienced customer service team who are ready and able to help you with any issues you have.
  • If a product is faulty, please inform our customer service team as soon as possible. Please provide a detailed description of the fault with a picture or video so we can determine the issue.
  • Goods cannot be returned without prior notification to Budget Blinds.
  • Returned goods must be suitably packed to prevent loss or damage in transit, and should also include the original documentation.
  • Budget Blinds cannot accept liability for delay or failure to act if relevant information is not provided.
  • Products cannot be returned if you provide incorrect measurements for your order. You are advised to read/watch the measuring guides/videos before ordering and if necessary, speak to us for further advice if necessary.
  • If you give incorrect measurements for an order we can offer to collect the blinds to be altered if the blinds are too big. This is a chargeable service; please get in touch if you require this service.
  • By placing an order for Made to Measure products on our site, you confirm that the specifications/measurements for your order are correct and that you understand these are non-refundable once purchased.
  • Order measurements cannot be changed after placing the order as we start processing to order directly to be made once you have received your confirmation.
  • Please be aware that all our products are made to measure and are classed and personalised/customised goods. These are not subject to distance selling regulations and cannot be returned if you change your mind.
  • We realise mistakes will happen sometimes if we are at fault, we will always replace faulty or incorrect orders at our expense and as quickly as possible.
  • If your order is lost or damaged in transit we will always remake and redeliver your order free of charge and as quickly as possible.

Refunds

  • When Budget Blinds receives your returned goods, we will inspect it and notify you that we have received your returned goods.
  • If  your return is approved, it is at Budget Blinds discretion to either remake or refund you via your original method of payment
  • You will be notified when the refund has been processed.
  • You should check with your bank/card issuer/PayPal as per their standard processing times after the refund has been processed at our end. We have no control or responsibility for these processing times.

Return Points

In the event of a damaged blind please return this to your nearest location:

  • Rimini Blinds – Zabeel Furniture Mall, Al Fajer Complex, Umm Hurair Road, Dubai.
  • Blindtex – Area Q4, Unit 030, SAIF Zone, Sharjah.
  • Blindtex – Unit G-02, Preatoni Tower JLT, Cluster L, Dubai.
  • Alternatively, there is a fee for collection.